SHIPPING & RETURNS
SHIPPING POLICY
Shipping is a service offered through Threads for A Cause by USPS. When you choose to have a package shipped you are paying USPS for the service of shipping.
Threads for A Cause is responsible for securely packing your items, attaching a clear shipping label with the address provided by the customer in the time frame noted.
Once your package is picked up by USPS we no longer have any control over the process. We only have access to the same tracking information as you do.
Threads for A Cause is not responsible or liable for shipping delays once the package leaves our hands.Threads for A Cause is not responsible for packages that are lost or stolen. We do have insurance in place for these rare instances. Claims must be filed by the customer through USPS
In the event of a missing package (very rare) contact your local post office as soon as possible. We highly recommend working with your local post office. If this is not possible you can find online claim filing information here. https://www.usps.com/help/claims.htm#filing
Threads for A Cause is unable to file a claim on your behalf if the package shows through tracking as being delivered.
RETURN AND REFUND POLICY
Once items are delivered, customer has 7 days from the date of delivery to ship them back for a full refund or exchange.
To be eligible for a return, the item must be unused, smoke free, in the same condition that it was received and in its original packaging. Items need to have the receipt or proof of purchase.
Once the item is received, it will be inspected and the customer will be notified that we have received the returned item.
The customer will be responsible for paying their own shipping costs for returning an item or exchanging an item. Shipping costs are non-refundable.
If the return is approved, a refund will be initiated to the original method of payment or exchange. The cost of return shipping will be deducted from the refund.
No returns on any final sale items.